Return policy
At [Lectroworld], we strive to ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, we’re here to help with a simple and hassle-free return process.
Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Items on sale, personalized products, or gift cards are not eligible for return unless they arrive damaged or defective.
- Proof of purchase, such as a receipt or order number, is required for all returns.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers)
- Downloadable software products
- Health and personal care items
- Customized or personalized products
Return Process:
- Request a Return:
- Contact our customer service team at [Justliving348@gmail.com/561-396-0954] or through our website’s returns portal to initiate a return.
- Return Shipping:
- If the return is due to a defect or an error on our part, we will cover the shipping costs. For all other returns, the customer is responsible for return shipping.
- Once your return request is approved, you will receive a return shipping label. Affix this label to the package and drop it off at your nearest shipping carrier location.
- Refunds:
- After receiving your return and inspecting the condition of the item, we will process your refund.
- Refunds will be applied to the original payment method within 7-10 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
- Exchanges:
- If you would like to exchange your item for a different size or color, please initiate a return for the original item and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.
Contact Us:
If you have any questions about our return policy, please contact our customer support team at:
- Phone: [561-396-0954]
- Email: [Justliving348@gmail.com]
We value your business and aim to resolve any concerns promptly!